Frequently Asked Questions

Every item is printed after you order it, so there is a production stage before anything ships. Production takes 2–5 business days. Shipping time is additional and depends on where you are.

Tell us within 60 minutes of ordering and we will cancel and refund in full, provided production has not started. After that the item is being made specifically for you and cannot be recalled — but contact us anyway, because we would rather try than not.

Yes. Guest checkout is always available, and we never force account creation. An account only saves your addresses and keeps your order history in one place.

Not always. Different product types are made on different equipment, so a mixed order may ship in more than one parcel, arriving on different days. There is no extra charge for this, and each parcel gets its own tracking.

Rare Goblin designs the artwork and selects the blanks. Printing, finishing and shipping are carried out by a print-on-demand production partner. We do not manufacture garments ourselves, and every product page names the blank it is printed on under Specifications.

Essential is our standard line — mid-weight ring-spun cotton that holds a print and survives real laundry. Premium uses heavier, softer blanks with a better drape. Relic is limited: special designs or print treatments that are not reprinted once retired. They are merchandising categories, not pressure tactics.

Not if it is washed properly. Wash cold, inside out, tumble dry low, and never iron directly on the print. Prints that crack, peel or fade under normal use within 30 days are a manufacturing defect and we replace them free.

They are close, but screens vary and garment dye lots vary slightly. If a colour is meaningfully different from what was shown, tell us and we will treat it as a quality issue.

Use the size guide on the product page. Our measurements are of the garment laid flat, not of a body — lay out a shirt you already like, measure it, and match it to the chart. That is far more reliable than guessing from S/M/L.

Essential tees are a regular unisex fit and true to size. Premium tees are garment-dyed and sit more relaxed with a slightly dropped shoulder — size down for a closer fit. Fit notes are on each product page.

Because each item is made to order we cannot restock it and resell it. We will produce a replacement in your correct size at a reduced reprint charge of 50%, and you keep or donate the original. Checking the size guide first genuinely saves you money.

For US addresses, roughly 5–12 business days including production. These are estimates, not guarantees — carrier delays are outside our control.

Not yet. For now we ship to US addresses only, and checkout will not offer shipping to an address outside the United States. We hope to add more countries later.

Standard shipping is $5.99, free on orders of $75 or more. The exact amount is always shown at checkout before you pay.

Probably not — tracking can take up to 48 hours to show its first scan, and parcels can go quiet while in transit. If nothing has moved for 21 days we treat it as lost, open a carrier claim and reship at no cost to you.

Send us a photo within 30 days and we will ship a free replacement, or refund you in full if you prefer. You do not pay return postage, and in most cases you do not need to send the item back at all.

Made-to-order items cannot be restocked, so we are not able to accept a change-of-mind return once production has started — except where consumer law where you live gives you a right of withdrawal, which we always honour. Tell us within the cancellation window and we will cancel and refund instead.

We issue the refund as soon as we have agreed it. Your bank then takes its own time — usually 3–10 business days — to show it. That part is out of our hands.

Checkout is handled by Shopify, which supports major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. The exact set shown depends on your device and country.

Your card details go straight to Shopify’s PCI-compliant checkout. They never touch our servers, and we never see or store them.

At checkout, when the order is placed. That payment is what releases your order into production.

Yes — enter them in the cart or at checkout. One code per order.

No. Guest checkout is always available. An account simply saves your addresses and keeps your order history and tracking in one place.

Use the "Forgot your password" link on the sign-in page. We will email a reset link to the address on the account.

Use the unsubscribe link in any marketing email, or untick the marketing box in your account settings. You will still receive order confirmations and shipping notices, which are not marketing and cannot be switched off.

Yes. Account → Settings → Delete your account removes it and your saved addresses immediately. For anything else we hold, email support@raregoblin.com and we will act within 30 days, apart from order records we are legally required to retain for tax purposes.